We will send one compensating ticket into your account if :

1. The tutor can not conduct the lesson for some reasons.

2. The lesson has been interrupted for more than 10 mins for the reasons like the blackout or network breakdown.
If those situations have happened please contact us as soon as possible.
Our staff will provide help.

Caution :If the lesson can not be conducted due to the user’s responsibility or unpredictable disaster(War Earthquake etc.), you will NOT get the compensating ticket for your lost.